How to Claim Your Bonus?

• Step 1 Log In: Access your Citinow account and go to your “Profile” section. Select “Referral” from the menu.
• Step 2 Claim Your Rewards: Scroll down to find the “Cash Rewards” section and click on “Claim All” to redeem your bonuses.

Note: Before claiming, you can review your referral status to ensure everything is in order.

All personal information and data provided are protected with defense-grade security, and will be kept confidential and secure. Read more about our Privacy Policy here.

You can always inquire about guidances from our Help Page. If it doesn’t help, please contact our 24/7 customer support team for further assistance or drop us an Whatapp Now. We will contact you as soon as possible.

The steps below describe how to change a known password.

• Step 1: Login to your Gswin account.
• Step 2: Select the drop down menu button from the top left corner.
• Step 3: Click ‘Profile’ and select ‘Reset Password’.
• Step 4: Enter your current password and then enter your new password. Click ‘Confirm’.

• Step 1: Log in to your Gswin account, select ‘Deposit’.
• Step 2: If you like to participate in an offer, you may select one of the offers, otherwise our setting will set ‘Normal’ as default. Once you’re done selecting the offers, our screen will display the available deposit channels for the offer.
• Step 3: Click on ‘DuitNow QR’ as your payment method.
• Step 4: Enter your desired deposit amount by clicking on the speed deposit button.

Speed deposit button allows you to quickly select the deposit amount, you can also click on the same button to add up to your desired amount. Your total deposit amount will be displayed beneath, simply click “Submit” to confirm your deposit amount.

For Example: Clicking on RM1,000 twice would be RM2,000 in total.

• Step 5: Scan the QR Code or copy the Duitnow ID shown on screen and complete the transaction within the given time. To make a successful money transfer, you need to login to your online banking app.
• Step 6: You will receive a notification that your deposit has been received and is being processed. Your balance will be updated upon successful deposit.

Check out this simple step-by-step guide to make your deposit.

• Step 1: Log in to your Gswin account, select ‘Deposit’.
• Step 2: If you like to participate in an offer, you may select one of the offers, otherwise our setting will set ‘Normal’ as default. Once you’re done selecting the offers, our screen will display the available deposit channels for the offer.
• Step 3: Click on ‘TouchnGo’ as your payment method.
• Step 4: Enter your desired deposit amount by clicking on the speed deposit button.

Speed deposit button allows you to quickly select the deposit amount, you can also click on the same button to add up to your desired amount. Your total deposit amount will be displayed beneath, simply click “Submit” to confirm your deposit amount.

For Example: Clicking on RM1,000 twice would be RM2,000 in total.

• Step 5: Save or Scan the QR Code shown on screen and complete the transaction within the given time. To make a successful money transfer, you need to login to your TouchnGo app.
• Step 6: You will receive a notification that your deposit has been received and is being processed. Your balance will be updated upon successful deposit.

If you can’t make a withdrawal it might due to the following reasons:

• You have not met your deposit or bonus wagering requirements.
• Your account does not have any deposit record.
• Failed to verify your account information.
• Bank account holder name does not match with the Gswin account holder name.
• Exceeded the bank’s transaction limit.
• Details submitted are incorrect.
• Bank is under maintenance.
• Abnormal behavior of the account.

Kindly contact our 24/7 customer support team if you failed to make a withdrawal, it would be our pleasure assisting you.

Please check your withdrawal status by clicking on ‘Profile’ > ‘Transaction Records’.

For “Pending” status: Contact our 24/7 customer support team to request cancellation.

(Please note that your transaction may not be cancelled if it is being processed.)

For “Approved” status: The transaction could not be cancelled.

The minimum deposit amount is RM50.

We have DuitNow QR, TouchnGo, GrabPay, ShopeePay, BoostWallet, BigPay and Bank Transfer.

Wagering requirement also known as Turnover requirement. A wagering requirement is a multiplier that represents the number of times you have to play though a deposit or bonus before you are able to withdraw any winnings.

There are two situations:

Without applying for any promotion
For example: I made a deposit of RM500 without applying for any promotion. This means that I have to complete a 1x wagering requirement which is RM500 on any games, before I can withdraw any pending winnings gained.

Applying for a promotion
For example: I am given a RM500 casino bonus with 10x wagering requirements. This means that I have to bet at least RM5,000 on eligible games, before I can withdraw any pending winnings gained.

Note: Stakes on some of our games may not count in full towards the wagering requirement, Standard Game Weightings may apply. Please always check the terms and conditions to clarify this.

If the bonus you claimed is restricted to use on the specified provider’s games, you should use the bonus and place your bets on that specified provider’s games.

Kindly login to your account, select ‘Profile’ and click ‘My Promotion’, you can claim your bonus under the ‘Running’ section by clicking the ‘Claim Now’ button.

After you login to your account, you can choose from a wide range of promotions and bonuses available for you on the Promotions page, and all these promotions and bonuses will vary according to different months or respective conditions. Please select your preferred promotions and complete the specified requirements stated in the terms & conditions to enjoy the promotions and bonuses.

Note: You will be notified of our latest promotions via Inbox Message, SMS, Email, In-App, On-Site notification etc. You can also visit the Promotion page regularly to check out our latest promotions

First, you need to register as a Gswin member.

We do provide different kinds of welcome offers on Sports and Casinos for new members. You can login to your account, and check on the welcome offers available for you on the Promotions page.

You can select one of your preferred welcome offers when making your first deposit and complete the specified requirements stated in the terms & conditions to enjoy the selected welcome bonus.

Note: Each member can only participate in one of the welcome offers displayed on the website. Once one of the welcome offers is selected, the remaining welcome offer options will no longer be displayed.

Bonuses will generally be credited into your account after you complete specified requirements stated in the relevant promotion’s terms & conditions. If the relevant bonus is not credited into your account within the period stated in the terms & conditions for any reason, please contact our 24/7 customer support team.

The App file size is 6.92 MB for Android. We recommend that you download the App using a strong wifi connection.

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This is not a common issue, but if you encounter this issue, please try the following steps to troubleshoot:

Try and clear cache, most of the problems are related to “cache”. This is because your web browser stores too much “outdated” information in the history file that prevents the page browser from loading. Whenever you browse a page, your computer will store some information, which will cause the page to fail to load sometime because the cached storage is full. To learn how to delete your browser cookies/cache, click here.

If it doesn’t help, kindly contact our 24/7 customer support team and provide us with details as below:

• Username
• Website URL
• Browser
• IP address
• Current location
• Telco Provider
• Software
• Screenshots of the specific issue or error message

To find your mobile phone device information, you can check the information on the phone casing or view it through the device settings.

Check the phone casing:
– Manufacturer and model number: Usually displayed under the battery or on the back of the phone. If your phone has a removable battery, you can take it out to check.

Android Settings:
1. Open the “Settings” app:

• Open the “Settings” app on your phone.

2. Select “About phone” or “About device”:

• Scroll and tap on “About phone” or “About device” (the exact name may vary depending on your phone brand).

3. View device information:

Here, you can see the manufacturer, model number, Android version, and other details.
These steps should help you find the manufacturer and model number of any Android phone.

You just need to follow the steps below to clear the cache and app data:

• Step 1: Tap on the “Settings” menu.
• Step 2: Scroll down and select “Apps”
• Step 3: Click “Manage Apps” and select the Citinow APP.
• Step 4: Select “Clear Data” and “Clear Cache”.

Yes, you can place bets using your mobile browser or download our APP to place bets on the go!

Download Gswin APP Now :

If you are disconnected from the game due to a connection problem, your bet will be recorded and paid based on the results of the round. You can check the results in the game history.